We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Notice: Beacuse our warehouse is located in China, your return may occur international shipping, it may take more time to receive your item. And we do not offer free returns for all orders.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@cellosonata.com If your return is accepted, Please send to the location below:
Cello Sonata Return Center
1288 Huizhan Road, Shi Jie Wen Zhou Ren Jia Yuan 2-601,
Zhejiang Wenzhou 325000, China
+86 13957723667
You can always contact us for any return question at service@cellosonata.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.